Customer responsiveness
News & Insights related to Customer responsiveness
Improving performance by developing competence of IT staff
The competence of IT staff is shown to positively affect strategic alignment and organizational agility. Investing in IT assets and competence is therefore important, but also involves risk of producing rigidity.
Article reviews related to Customer responsiveness
How big data analytics enables service innovation: Materiality, affordance, and the individualization of service
Christiane Lehrer. Alexander Wieneke. Jan vom Brocke. Reinhard Jung. Stefan Seidel. (2018), Journal of Management Information Systems , 35 (2) , 424-460.
This article reports on case studies of four organizations from the insurance, banking, telecommunications, and e-commerce (travel) industries. The study shows how technologies supporting big data analytics (BDA) enable innovation in terms of improved service individualization.
IT and innovation Data & Business analytics
Leveraging customer involvement for fueling innovation: The role of relational and analytical information processing capabilities
Terence J. V. Saldanha. Sunil Mithas. M. S. Krishnan. (2017), Management Information Systems Quarterly , 41 (1) , 367-396.
This article seeks to increase the understanding of how IT enables customer-focused innovation in organizations. It examines how IT capabilities affect the relationship between customer involvement and innovation.
IT and innovation
Exploring the relationships between IT competence, innovation capacity and organizational agility
Ravichandran, T. (2018), Journal of Strategic Information Systems , 27 (1) , 22-42.
The results of the study show that a firm’s IT competence and innovation capacity are significant enablers for organizational agility, which again is positively related with firm performance.
Organizational agility IT competence
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