Paradoxes and the nature of ambidexterity in IT transformation programs

Robert Wayne Gregory.  Mark Keil.  Jan Muntermann.  Magnus Mähring.  (2015),  Information Systems Research , 26 (1) , 57-80.

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This article discusses tensions related to goals and priorities that managers need to resolve in IT transformation programs. These tensions are related to the need for managers to mutually accommodate business and IT interests, and balance short-term operational IT contributions and long-term efforts to revamp the IT-platform.

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Digital transformation Digital leadership

How big data analytics enables service innovation: Materiality, affordance, and the individualization of service  

Christiane Lehrer.  Alexander Wieneke.  Jan vom Brocke.  Reinhard Jung.  Stefan Seidel.  (2018),  Journal of Management Information Systems , 35 (2) , 424-460.

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This article reports on case studies of four organizations from the insurance, banking, telecommunications, and e-commerce (travel) industries. The study shows how technologies supporting big data analytics (BDA) enable innovation in terms of improved service individualization.

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IT and innovation Data & Business analytics

Digital transformation strategy making in pre-digital organizations: The case of a financial services provider

Simon Chanias.  Michael D. Myers.  Thomas Hess.  (2019),  Journal of Strategic Information Systems , 28 (1) , 17-33.

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This article reports on a study of the processes of dynamic and emergent strategy making related to formulating and implementing a digital transformation strategy in a pre-digital financial services organization

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Information systems strategy Digital transformation Digital leadership