Leveraging customer involvement for fueling innovation: The role of relational and analytical information processing capabilities

Terence J. V. Saldanha.  Sunil Mithas.  M. S. Krishnan.  (2017),  Management Information Systems Quarterly , 41 (1) , 367-396.

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This article seeks to increase the understanding of how IT enables customer-focused innovation in organizations. It examines how IT capabilities affect the relationship between customer involvement and innovation.

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IT and innovation